The support services from io-market are completely oriented towards the needs of the customer. Our support team is available to you 24/7 and guarantees rapid assistance and support wherever you happen to be.
Ensuring the smooth operation of our cloud procurement solutions is the healthy foundation of their ongoing success. This is our concern round the clock and we are always prepared.
In principle, support services are regulated in the SLA (Support Level Agreement) provided for that purpose as a component of the contract. We can create special security concepts on request and adjust the contract accordingly.
| Service Level | Phone / email |
Availability |
| Helpdesk | +423 238 1000 | 8:00 a.m. – 5:00 p.m. |
| Helpdesk | helpdesk@io-market.com | 8:00 a.m. – 5:00 p.m. |
| Support line | +423 238 1099 | 24/7 |
Incoming support messages are screened according to the current assessment procedure as critical, urgent or normal incidents. In this way, support cases can be handled and resolved in a manner that is adjusted to the priority level.
The entire infrastructure of io-market is designed based on a high security concept, and proactive and reliable alarm systems perform the valuable filtering and security tasks, which prevents common technical support problems from emerging in the first place.